Comfortable Hotel Room in Honolulu

PALMS WAIKIKI – HOUSE RULES & GUEST INFORMATION PALMS WAIKIKI – HOUSE RULES & GUEST INFORMATION E Komo Mai ~ Welcome! We are delighted to host you. Please review the guidelines below to ensure a smooth, comfortable, and enjoyable stay. CHECK-IN REQUIREMENTS (IMPORTANT) Check-in takes place at the Front Desk.
REGISTRATION IS REQUIRED. All guests must complete the Emergency Data Sheet (EDS) and submit it before arrival, or provide it to the front desk at check-in. The check-in agent will: Verify your ID with the EDS form Issue 2 room keys Complete your registration (required on the day of arrival) PROPERTY MANAGEMENT & SERVICES This unit is independently owned and managed.
It is not part of the hotel program, which means: No daily housekeeping No towel/linen exchanges No hotel front desk services beyond check-in and check-out only Maid service is available for a fee—please inquire if you'd like to schedule cleaning. Guests have access to all building amenities. INTERNET & WIFI Each unit has its own WiFi cable modem, located near the TV.
The SSID and password are printed on the modem (case-sensitive). If WiFi is not connecting: Restart the modem by unplugging and replugging it Lobby & pool areas offer free shared WiFi. MAINTENANCE & CLEANING Your unit is thoroughly cleaned before arrival and again after departure. If you notice anything that needs attention, please notify us within 48 hours of arrival so we can correct it. Additional cleaning services are available with 24-hour notice (fees apply). SMOKING POLICY (STRICT) The Palms Waikiki is a 100% smoke-free property.
Smoking is not allowed: In the unit On the lanai Anywhere on the property Violation fines range from $250–$500. CLOTHING & LAUNDRY ITEMS For building appearance and safety: Clothing, towels, or laundry may not be hung from lanais, windows, or doorways These items must not be visible from outside the unit FIRE SPRINKLER SAFETY Nothing may be hung from or attached to fire sprinklers.
Tampering may cause severe water damage. Guests are liable for all damages resulting from sprinkler interference. PERSONAL PROPERTY The following may not be stored in common areas or visible from lanais: Surfboards Boogie boards Mopeds Bicycles Trash bags Personal items of any kind Items left in common areas may be removed at your expense. AIR CONDITIONING To ensure proper function and avoid energy waste: DO NOT run A/C while lanai doors are open Slider doors must be fully closed for A/C to activate Use the remote control (located near TV) for temperature settings Do not set temperature below 72°F Always turn off A/C when leaving the unit Some slider doors may require slight adjustment until you hear a beep, indicating they are fully closed. POOL & FITNESS ROOM ACCESS Your key fob opens: Pool gate Fitness room door Please follow all posted pool rules. CHECK-OUT CLEANING REQUIREMENTS Before departing, please: Remove all trash and place it in the trash room on P-level floors Leave the unit tidy to avoid additional charges Failure to comply may result in a $60+ cleaning fee. This home is our second home—mahalo for treating it with care. SAND & SHOWER ETIQUETTE Before entering the unit or shower: Remove sand from your legs, feet, clothing, pockets, and towels Shake out towels outside the lobby area Sand damages plumbing and appliances—your care is appreciated. TV INSTRUCTIONS All Palms Waikiki units use the same cable system.
Most TV issues occur when the incorrect input is selected.
Follow the TV instruction sheet exactly. LAUNDRY FACILITIES A laundry room is located on Parking Level P-3 (P-32).
Please notify us of any linen damage—fees may apply. PARKING Your stay includes one complimentary assigned parking stall: QUIET HOURS 9:00 PM – 8:00 AM Parties are not permitted BASIC SUPPLIES We provide limited basic household items to get you through the first days of your stay. TOILETS Please do NOT flush: Feminine products Wipes (even if labeled “flushable”) Paper towels Trash of any kind Only toilet paper should be flushed. OPTIONAL MAID SERVICE Additional cleaning is available upon request for an added fee.